Privacy Policy 2w99 – Your Personal Data Protection

1Introduction

2w99 is an online casino platform operating in Malaysia, committed to protecting the privacy of all members and visitors. This Privacy Policy transparently explains how we manage your personal data from the moment you register through to after your account is closed.

We understand that your trust is our most valuable asset. Every data management decision we make is therefore guided by the principles of transparency, legitimate purpose, and maximum protection of our members' interests.

This policy applies to all information collected through the 2w99 website, the 2w99 mobile app, and any official communication channels associated with our platform. If you have any questions after reading this policy, our customer support team is ready to assist through the available channels on the platform.

2Types of Personal Data We Collect

We only collect data that is strictly necessary to provide you with a safe, seamless, and high-quality service. The following are the categories of data we collect:

Identity Data

• Full name as stated on official identification documents
• Date of birth for age verification
• Identity card or passport number
• Current residential address
• Nationality

Contact Data

• Active email address
• Mobile phone number

Financial Data

• Bank account details for withdrawal purposes
• Registered e-wallet details (such as Touch 'n Go)
• Deposit and withdrawal transaction records
• Wagering activity history within the platform

Technical Data

• Device IP address
• Web browser type and version
• Device operating system
• Login and session activity log data
• Geolocation data (state/city only, not precise coordinates)

3Purpose of Personal Data Use

2w99 uses collected personal data solely for legitimate purposes as outlined below. We do not use your data for any other purpose without obtaining your prior consent.

• Account Management: Creating, verifying, and maintaining your member account securely.
• Identity Verification (KYC): Verifying that member identities are genuine to comply with anti-money laundering requirements and to ensure only eligible individuals use the platform.
• Payment Processing: Processing deposits and withdrawals securely through the payment methods you have registered.
• Customer Support: Resolving inquiries, complaints, and technical issues submitted to our team.
• Platform Security: Detecting and preventing fraud, hacking, and account abuse.
• Legal Compliance: Meeting reporting obligations to the relevant authorities when required by law.
• Service Improvement: Analyzing usage patterns to improve the overall gaming experience and platform performance.
• Promotional Communications: Sending information about promotions, bonuses, and special offers — only if you have opted in to receive such communications.

4Data Sharing with Third Parties

2w99 does not sell, rent, or disclose your personal data to third parties for their own commercial purposes. However, in certain limited situations, we may need to share your data with the following parties:

Integrated Service Providers

We work with carefully selected third-party service providers to support platform operations, including payment processors, cloud service providers, and security solution vendors. All such providers are bound by strict confidentiality agreements and are only permitted to use your data for the purposes we specify.

Legal and Regulatory Requirements

2w99 may disclose members' personal data to government authorities, regulators, or law enforcement bodies if:

• Required by court order or applicable law
• Required to comply with anti-money laundering requirements
• There is a requirement to protect public safety or prevent criminal activity

In all such cases, we will only disclose the minimum information required and will notify you of the disclosure where permitted by law.

5Data Security Measures

We implement multiple layers of technical and organizational protection to ensure your personal data is always safeguarded against unauthorized access, loss, or misuse.

• 256-bit SSL Encryption: All data communications between the platform and your device are secured by the highest-level SSL/TLS encryption protocols.
• Password Hashing: Member passwords are never stored in plain text. We use modern, irreversible cryptographic hashing algorithms.
• Network Segregation: Servers storing personal data are isolated from the public network and accessible only through authorized channels.
• Role-Based Access Control: Only 2w99 staff with a legitimate business need are permitted to access member personal data, and all such access is logged and monitored.
• 24/7 Monitoring: An automated monitoring system operates around the clock to detect any suspicious activity or unauthorised intrusion attempts.
• Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address any vulnerabilities before they can be exploited.

6Cookies and Tracking Technologies

The 2w99 platform uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and understand how our platform is used.

Types of Cookies We Use

Essential cookies cannot be disabled as they are required for the platform's core functionality. For all other cookies, you can manage your preferences through your web browser settings. Please note that disabling certain cookies may affect the functionality of specific features on the platform.

7Your Rights Regarding Personal Data

As a 2w99 member, you have the following rights regarding your personal data. We fully respect these rights and will process any request within the stipulated timeframe:

8Data Retention Period

We do not retain your personal data longer than is necessary for the original purpose of collection or to fulfill our legal obligations. The following are general guidelines for our data retention periods:

• Active Account Data: Retained for the entire duration that your account remains active on the 2w99 platform.
• KYC and Identity Verification Records: Retained for a minimum of five years after account closure to comply with anti-money laundering legal requirements.
• Financial Transaction Records: Retained for seven years in accordance with applicable financial and accounting legal requirements.
• Customer Support Communication Logs: Retained for two years after a case is resolved for reference and quality control purposes.
• Technical & Log Data: Retained for 90 days for security monitoring and technical troubleshooting purposes.
• Marketing Data: Retained until you withdraw consent or close your account, whichever comes first.

Once the retention period expires, your personal data will be securely deleted or anonymized in accordance with our established data deletion procedures.

9International Data Transfer

In some cases, your personal data may be processed or stored on servers located outside Malaysia. This may occur when we use cloud service providers or international infrastructure to ensure optimal platform performance and availability.

In all cases of international data transfers, 2w99 ensures that:

• The recipient country or region has a level of data protection equivalent to or exceeding Malaysia's standards.
• Appropriate and legally binding data transfer agreements have been signed with all parties involved.
• The same technical protection measures described in Section 5 apply regardless of where the data is processed.

10Child Protection

The 2w99 platform is exclusively for individuals aged 18 and above. We do not accept registrations from underage individuals and do not knowingly collect any personal data from children or minors under the age of 18.

Our age verification system is designed to screen out prospective members who do not meet the minimum age requirement. If we find that personal data of an underage individual has been collected inadvertently, we will take immediate action to delete that data and close the account in question.

11How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Customer Support: Via the live chat available 24/7 within the 2w99 platform.
• Official Email: [email protected]

We are committed to responding to all privacy-related inquiries within three business days. For more complex requests such as data access or data deletion requests, the processing period is up to 14 business days, and we will keep you informed of the progress throughout.

If you are not satisfied with our response, you have the right to escalate the matter to the relevant data protection authority in Malaysia.

12Amendments to the Privacy Policy

2w99 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. The "Updated" date at the top of this page will always reflect the latest version of this policy.

• For significant changes to how we use your personal data, we will notify you via your registered email or an in-platform notification at least seven days before the changes take effect.
• Continued use of the platform after any amendments take effect constitutes your acceptance of the revised policy.
• Previous versions of this Privacy Policy are available upon request through our customer support for reference purposes.